Frequently Asked
Questions

How are your exchange rates better than everyone else?

We are the UK’s only retailer to deliver currency at wholesale rates, covering our costs with a fixed and transparent pick, pack and delivery charge no matter how much you exchange. Unlike our competitors who make more profit the more you exchange.

Where does your foreign currency come from?

Our distribution centre in London only delivers A grade notes which have been security checked by a wholesaler such as American Express. Our distribution centre handles over £500m of trades each year and despatches hundreds of mail order items on their busiest days. They are regulated by the Financial Conduct Authority and registered with HMRC as a Money Service Business, ensuring our foreign currency service is fully compliant with all UK regulations and best practice. The actual provision of travel money (also known as "cash FX") is not regulated by the FCA.

Is the money for my currency purchase safe with you?

We process card payments through Worldpay, the world's largest online payment processor handling over 26 million transactions daily. They store your card details on their secure servers so we never see them. Once they have received cleared funds from your card issuer, those funds are paid straight to our currency supplier - often after the order has been despatched. Our brilliant technology means you can have the currency in your hands within just 16 hours of ordering it!

How do I know my foreign currency will arrive safely?

Our orders are picked and packed by a specialist mail order team at our London distribution centre operating under the most rigorous security conditions. All of our deliveries are made using Royal Mail Special Delivery with insurance to cover the whole value of the order from door-to-door. Royal Mail handle millions of special deliveries each week including cash and valuables, so you can be confident that your foreign currency will arrive safely and on-time.

How do I buy currency for home and work on the same account?

For Standard accounts, orders can only be delivered to the account address that we have done the ID check against. Premium accounts have greater flexibility and orders can be delivered to any UK address.

How do you make money from this?

We make no margin on the exchange rate, whether you buy $1 or €10,000. Our profit comes from running the membership organisation and from the Premium account fees you pay us to access our market-leading exchange rates and other Premium benefits such a free delivery and our mobile app. That means we stay focused on ensuring your Premium experience is faultless and you renew with us again next year.

Why doesn't everyone else sell currency the same way?

Everyone in the cash foreign exchange industry makes their money the same way - by taking a margin on the conversion of sterling to the foreign currency. Some make a little, some make a lot, but they all make something - so the more they sell the more profit they make. It's therefore no surprise that existing providers choose to make big profits from exchange rates rather than small profits from Premium account fees!

Which countries do you sell currency for?

We sell currencies which - based on advice from the UK Government's Foreign & Commonwealth Office - cover 98% of worldwide destinations. Our top 20 currencies are: EUR Euro, USD US Dollar, AUD Australian Dollar, CAD Canadian Dollar, HRK Croatian Kuna, CZK Czech Republic Koruna, DKK Danish Krone, HKD Hong Kong Dollar, HUF Hungarian Forint, JPY Japanese Yen, MXN Mexican Peso, NZD New Zealand Dollar, NOK Norwegian Krone, PLN Polish Zloty, SGD Singapore Dollar, ZAR South African Rand, SEK Swedish Krona, CHF Swiss Franc, THB Thai Baht, and AED United Arab Emirates Dirham.

The other currencies are: BHD Bahrain Dinar, BBD Barbados Dollar, BRL Brazil Real, BGN Bulgaria Lev, CLP Chile Peso, CNY Chinese Yuan, COP Colombian Peso, CRC Costa Rican Colon, DOP Dominican Pesos, XCD East Caribbean Dollar, FJD Fiji Dollar, ISK Iceland Krone, INR India Rupee, IDR Indonesia Rupiah, ILS Israeli Shekel, JMD Jamaica Dollars, JOD Jordan Dinar, KES Kenya Shillings, KWD Kuwait Dinar, MYR Malaysian Ringgit, MUR Mauritius Rupee, OMR Oman Riyal, PEN Peru Nuevo Sol, PHP Philippine Peso, RON Romania Leu, RUB Russia Rouble, SAR Saudi Arabia Riyal, KRW South Korea Won, LKR Sri Lanka Rupee, TWD Taiwan Dollar, TTD Trinidad Dollar, TRY Turkish Lire, VND Vietnam Dong

Please note occasionally we are unable to supply all currencies. This may be due to natural disasters or political events which restrict supply. Most currencies are available next business day, but some exotic currencies may take an additional day to deliver.

What about money laundering?

Money laundering, fraud and organised crime represent a huge threat to the UK economy, and we take very seriously our responsibility to prevent our service being exploited. That's why we employ state-of-the-art identity checks on every customer and implement strict purchasing controls such as single order limit, annual exchange limit and exchange frequency limit.

Are you regulated by the Financial Conduct Authority?

Our distribution centre in London is regulated by the Financial Conduct Authority as an Authorised Payments Institution and registered as a Money Service Business with HMRC. The actual provision of travel money (also known as "cash FX") is not regulated by the FCA.

Which currencies are available next business day?

Almost half of our currencies - including all of the 20 most popular currencies - are available next business day for Premium and in two business days for Standard accounts. Other currencies will take an additional business day to deliver. When placing an order, the app or website will clearly show the delivery date that applies to your chosen currency, along with any alternative options that are available to you.
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