Frequently Asked
Questions

How are your exchange rates better than everyone else?

As a digital-only provider our overheads are incredibly low, and we pass the savings on to our customers through better exchange rates. You'll struggle to find a better deal anywhere - online or instore!

Where does your foreign currency come from?

Our distribution partner in Central London only delivers A grade notes which have been fully screened and security checked. It despatches thousands of mail order items daily and handles over a billion pounds of mail order each year. They are regulated by the Financial Conduct Authority and registered with HMRC as a Money Service Business, ensuring our foreign currency service is fully compliant with all UK regulations and best practice. The actual provision of travel money (also known as "cash FX") is not regulated by the FCA.

Is the money for my currency purchase safe with you?

We process card payments through Checkout.com, one of the world's largest online payment processors handling millions of transactions daily. They store your card details on their PCI-DSS compliant servers so we never see them. Once they have received cleared funds from your card issuer, those funds are paid straight to our distribution partner - often after the order has been despatched. Our brilliant technology means you can have the currency in your hands within just 16 hours of ordering it!

How do I know my foreign currency will arrive safely?

Our orders are picked and packed by a specialist mail order team at our London distribution centre operating under the most rigorous security conditions. All of our deliveries are made using Royal Mail Special Delivery with insurance to cover the whole value of the order from door-to-door. Royal Mail handle millions of special deliveries each week including cash and valuables, so you can be confident that your foreign currency will arrive safely and on-time.

How do I buy currency for home and work on the same account?

Travel Money Club is a consumer service, so we are unable to accept either business purchases or use of a corporate payment card. You can only order currency with a card registered to your verified home address, for delivery to the same address.

How do you make money from this?

We buy the currency slightly cheaper than we sell it to you, so there is a margin in every deal to cover delivery costs, handling, overheads and a small profit.

Which countries do you sell currency for?

We sell currencies which, based on advice from the UK Government's Foreign & Commonwealth Office, cover 98% of worldwide destinations.

Our top 20 currencies are: Euro (EUR), US Dollar (USD), Turkish Lira (TRY), Australian Dollar (AUD), Canadian Dollar (CAD), Czech Republic Koruna (CZK), Danish Krone (DKK), Hungarian Forint (HUF), Hong Kong Dollar (HKD), Japanese Yen (JPY), Mexican Peso (MXN), New Zealand Dollar (NZD), Norwegian Krone (NOK), Polish Zloty (PLN), Singapore Dollar (SGD), South African Rand (ZAR), Swedish Krona (SEK), Swiss Franc (CHF), Thai Baht (THB) and United Arab Emirates Dirham (AED)

The other currencies are: Bahraini Dinar (BHD), Barbadian Dollar (BBD), Brazilian Real (BRL), Bulgarian Lev (BGN), Chilean Peso (CLP), Colombian Peso (COP), Costa Rican Colón (CRC), Dominican Peso (DOP), Fijian Dollar (FJD), Icelandic Króna (ISK), Indian Rupee (INR), Indonesian Rupiah (IDR), Israeli New Sheqel (ILS), Jamaican Dollar (JMD), Jordanian Dinar (JOD), Kenyan Shilling (KES), Kuwaiti Dinar (KWD), Malaysian Ringgit (MYR), Mauritian Rupee (MUR), Omani Rial (OMR), Peruvian Nuevo Sol (PEN), Philippine Peso (PHP), Romanian Leu (RON), Saudi Riyal (SAR), South Korean Won (KRW), New Taiwan Dollar (TWD), Vietnamese Dong (VND) and Chinese Yuan (CNY).

Please note occasionally we are unable to supply all currencies. This may be due to natural disasters or political events which restrict supply. Any currency which is not suspended is available for despatch on the next business day.

What about money laundering?

Money laundering, fraud and organised crime represent a huge threat to the UK economy, and we take very seriously our responsibility to prevent our service being exploited. That's why we employ state-of-the-art identity checks on every customer and implement strict purchasing controls such as single order limit, annual exchange limit and exchange frequency limit.

Are you regulated by the Financial Conduct Authority?

Our distribution centre in London is regulated by the Financial Conduct Authority as an Authorised Payments Institution and registered as a Money Service Business with HMRC. The actual provision of travel money (also known as "cash FX") is not regulated by the FCA.
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